Privacy Policy

Who Is Responsible for Processing Personal Data

This Privacy Policy describes the processing of personal data of visitors to mz.vn.ua, including when contacting Moie Zdorovia Medical Center or submitting an appointment request.

Personal data controller (official registered name): Товариство з обмеженою відповідальністю «МОЄ ЗДОРОВ'Я - СІМЕЙНА МЕДИЦИНА ПЛЮС», Ukrainian company registration number (EDRPOU) 45177693. Registered address according to the supplied extract from the Unified State Register: Україна, 21009, Вінницька область, Вінницький район, м. Вінниця, вул. Янгеля Академіка, будинок 58, офіс 107.

This policy applies specifically to the website and electronic inquiries. Processing of medical records in the direct provision of healthcare services may be governed by separate medical center documents and the applicable laws of Ukraine.

What Data We May Collect

Depending on how you contact us, we may collect:

• your name, phone number and other contact details that you voluntarily provide;
• the location, medical specialty, doctor or service selected in an online form;
• the date, time and technical information about submitting a request needed to process it and protect against misuse;
• technical website data, such as your IP address, browser type, device details, technical logs and essential cookies.

Important: your choice of doctor or medical service may sometimes indirectly reveal information about your health. We recommend not sending diagnoses, examination results, medical reports or other health details through the general website form unless they are necessary for your inquiry.

How We Obtain Information

Most information comes directly from you when you complete a website form, make a phone call or contact us through a messaging app. Some technical details may be generated automatically by the server, browser and security tools.

If you contact us through Telegram, Viber or WhatsApp, the relevant external service processes information independently under its own policies. Use of a messaging app is voluntary.

Why We Process Data

Personal data is used for the stated purposes, including to:

• receive your inquiry, clarify the service or specialist you need and contact you;
• discuss appointment availability, location and time, and provide information about our locations;
• administer, maintain and secure the website, and prevent spam and unauthorized requests;
• meet legal obligations where applicable.

The legal basis for processing depends on Ukrainian law and the circumstances, including an individual’s consent, their inquiry about obtaining a service or another basis expressly provided by law. Consent to being contacted through a form does not constitute consent to promotional messages.

Appointment Requests Through the Website

The appointment form is intended to create a request for a callback, not to automatically confirm a medical appointment. After receiving a request, a medical center representative may call to discuss the details and available times.

The request is stored in the website’s administrative system. Only information necessary for an employee to respond to the inquiry should be used when processing it. Access should be granted only to authorized staff.

Special Considerations for Health-Related Data

Health information is a category of personal data that requires enhanced protection. Selecting a specialty or service on the website may involve such information, even when the form does not ask for a diagnosis.

The medical center must apply the legal bases and safeguards required by law to such data, limit the people who can access it, and refrain from sending diagnoses or the contents of medical inquiries to advertising systems.

If an inquiry concerns a minor, their legal representative should submit the request in accordance with the applicable legal requirements. Do not provide details of a child’s health condition in a public-facing form.

Cookies, Technical Logs and Website Operation

The website may use essential cookies to operate sessions, maintain security, prevent repeated requests and keep forms functioning reliably. Technical logs may contain the request date, IP address, visited page address and browser information.

If optional analytics or advertising cookies are enabled on the website, their use and any required consent mechanism must be configured separately in accordance with applicable law.

Google Maps, Messaging Apps and External Services

Location pages may display embedded Google Maps. When a map loads, Google may receive technical information from your browser or device in accordance with the Google Privacy Policy.

If you follow a link to Google Maps, Telegram, Viber or another external service, any subsequent processing of information takes place on that platform under its own rules. We recommend reviewing the relevant service’s policies before sharing sensitive information.

Analytics and Advertising Technologies

Analytics and conversion measurement services may be connected to evaluate website performance and advertising effectiveness. Their list, settings, cookies and legal bases must be checked against the tools that are actually enabled.

Your name, phone number, choice of doctor, name of a medical service, diagnoses or the contents of requests should not be sent to Google Ads, Meta Ads or other advertising platforms through URL parameters, events or other tracking mechanisms.

Who May Access the Data

To process a request, information may be accessible to authorized medical center staff and technical service providers, but only to the extent necessary to operate the infrastructure and support the website.

Data may be disclosed to public authorities only where a lawful basis exists. Data must not be sold or shared with third-party companies for their own advertising purposes.

Retention Periods and Security

Requests should be retained only as long as necessary to process them, respond and meet applicable legal obligations. Once that period ends, data must be deleted, anonymized or retained further only where there is a lawful basis.

Organizational and technical safeguards are used to protect data, including HTTPS connections, access controls in the administrative panel, backups and measures to protect forms from automated submissions. No method of transmitting information over the internet guarantees absolute security.

Your Rights, Updates and Contact Details

Under Ukrainian law, you may request access to your personal data, ask for it to be clarified or corrected, request deletion where provided by law, and withdraw your consent where consent is the legal basis for processing. Verification of the requester’s identity may be required to handle a request securely.

You can submit a request using the medical center’s contact details, by calling 097 463 12 03 or by writing to the company’s registered address stated at the beginning of this policy.

We may update this policy to reflect changes in the law, website operation or data processing practices. The current version and date of the latest update are published on this page.